FAQ

SHIPPING

  • When will my order ship?

*COVID-19 Update* - At this time, we are currently shipping out orders as soon as possible, but due to the ever-changing conditions of the global pandemic, some orders may be delayed temporary while we work through new policies and procedures.

Our general processing time for orders to ship is 5-7 business days, your order may arrive after your estimated shipping date. We hope you understand during this time as our team and courier work to deliver your package to you as soon as possible. 

If you have any questions or concerns, please contact us at support@lunarlapis.com and we will be happy to help.

 

  • How much does shipping cost?

Domestic USPS Shipping is $7.00

We offer free shipping to US based customers on purchases over $75.00

  • Do you ship internationally?

Yes! The price of shipping will be calculated at the time of checkout. We ship DHL Express.

Duties and taxes may apply when items are shipped outside of the United States. These costs are to be paid by the customer. Please note that if these costs are refused by the customer on a returned product, Lunar Lapis has the right to deduct it from the final returned cost.

 In some circumstances, shipments might be delayed due to customs clearance, public holidays and for other reasons. While we strive to deliver your jewelry as quickly as possible, these delays are beyond our control. 

RETURNS

  • Can I return or exchange my order?

We gladly accept unused, unworn, or defective merchandise returns or exchanges within 7 days of the delivery of your order. We do not accept order cancellations. 

All Sale items are final and are not eligible for an exchange or return.

To initiate a return or exchange, please email support@lunarlapis.com and include your name and order #. 

All returns and exchanges must arrive in original packaging and unworn. If the jewelry does not meet these standards, we refuse the right to accept the return.

GEMSTONES

  • Are your gemstones real?

Yes! We verify the source of all of our gemstones and they are all 100% authentic.

The gemstones used in our jewelry are naturally occuring, with the exception of Alexandrite. Our Alexandrite stones are certified lab-grown, which means they are grown in a lab in a similar environment, and still contain the same chemical composition as natural stones.

  • Is your Alexandrite real?

Yes! The Alexandrite we use is 100% real and authentic. However, it is a lab grown stone. Lab grown Alexandrite still has the same chemical composition of naturally occurring Alexandrite. Naturally occurring Alexandrite is often more expensive than diamonds, and the color change can vary drastically from stone to stone. Therefore, by using lab grown stones, we are able to provide the beauty of this very hard to come-by, expensive gemstone at a much more affordable cost.

- Since the chemical properties are the same in lab grown stones, we still find we are able to benefit from the healing properties of this stone.

Leather

Leather can be damaged by exposure to extreme heat, sunlight or moisture. Ideally you should keep your bag in a fabric dust bag and then store it in a cool, dry, dark place. Leave plenty of space around the bag and wrap buckles and zippers to prevent them marking the bag. You may wish to stuff the bag with acid free paper in order to maintain its shape. 

Empty your bag and remove loose dirt with a soft brush, a lint roller or the brush attachment of a vacuum cleaner. Use either a specialist leather cleaner or a small quantity of warm soapy water and gently wipe the bag with a soft cloth. If you are using soapy water, towel dry the bag immediately. Never saturate leather with water and never apply chemical cleaners. Depending on the conditions to which it is exposed, leather will dry out over time and its fibres become brittle and crack. To prevent this, you need to replace the leather’s oils after cleaning.

Use a conditioner which is an emulsion of natural oils and waxes and which is easily absorbed into the leather. The application of beeswax will help waterproof the leather.

NO. Saturating leather causes it long term damage and will irrevocably shorten the life of the item. Cared for properly your leather bag should give a lifetime of service without ever needing to be submerged in water. If you do spill bright yellow curry all over your bag, you may feel that you have no alternative, but it is a last resort and your bag will never be the same again.

You should avoid getting a leather bag wet. A good quality leather bag will not be affected by a rain shower, but you should never allow your bag to become saturated with water. If your bag does become very wet you should stuff it with paper towel, not newspaper because the ink may mark the lining, and replace it as it becomes saturated. Dry the bag in warm conditions but do not use high heat such as a hairdryer or tumble dryer. When the bag is dry, replenish the oils which have been washed out by using a conditioner.

Ironing a leather bag is possible, but it’s not a good idea. A crease or indentation will disappear over time with the application of conditioner but if you really can’t wait then proceed with extreme caution. Use the lowest setting on your iron, place brown paper or 100% cotton cloth over the leather and iron quickly and lightly. Condition the leather afterwards to replenish the oils it will have lost.

Our bags are made from good quality full grain leather with sturdy brass fittings and strong zips, which will last you a lifetime, if you look after it.

Jewelry

There is no grain in gold. Gold casting grain is the fresh gold newly mixed with the alloy metals that strengthen the gold enough for jewelry making. This is the form they use in preparing for casting.

They use this size so it melts quickly, and because it is easy to measure out to track how much the jeweler needs.

Massage lotion or oil into your hand and wrist. Make sure to relax your hand muscles. Now slide the bracelet off of your wrist while gently twisting the band.

Step 1: Measure your wrist just below the wrist bone, where one would normally wear a bracelet, with a flexible measuring tape or a strip of paper.

Step 2: If you are using a plain strip of paper, then measure that paper strip with a ruler to determine your wrist size.

Step 3: Add 1/4 inch to 1 inch (average is 1/2 inch) to your wrist size, depending on whether you would like a snug, comfort, or loose fit. This is the ideal bracelet length for you.

Orders

Due to technical restrictions, you are not able to change or cancel your order prior to delivery once it has been confirmed. If you would like to purchase a different item, or no longer wish to receive your order, please return the item you don't want within 30 days of receipt ( see return policy) and place a new order if desired. For further assistance, please contact our Customer Service Team.

All orders ship from a central distribution center; therefore, shipping times differ slightly depending on the country in which you place your order.

Yes, we offer free shipping on all orders over $100 before tax.

All orders ship from a central distribution center; therefore, shipping costs differ slightly from country to country. 

Please place your order on our website. If you are having any problems our Customer Service teams can help during business hours.